Quality, Refunds & Subscriptions

Refunds

Our produce is fresh and perishable, so we’re unable to accept returns.

Please check your box on delivery and store items appropriately. If anything is missing or not up to standard, let us know within 24 hours. A quick and clear photo helps us understand what’s happened and improve our sourcing. We’ll always do our best to put things right with a refund, credit, or replacement where appropriate.

If approved, your refund will be automatically processed and applied to your original method of payment (e.g., your credit card or PayPal account). Please note that it can take 5 to 10 business days for your bank or card issuer to officially post the refund to your account.

We’re a small-scale business and operate on trust, aiming to treat our customers fairly—we really appreciate the same in return. In some cases, we may ask for a little more detail so we can understand and avoid issues going forward.

If you find a delivery has not met your expectations, and you have sought a refund/credit/replacement, we ask that you consider using it for animal feed or compost, at your own discretion—we encourage nothing to go to waste where possible.

Subscriptions

If you are signed up for our subscription service, you can pause or cancel your subscription at any time, with at least 24 hours’ notice before your next delivery. Changes after this point may still be charged.

Late or missing refunds

It can take up to 5 to 10 days for a refund to be issued.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank directly.

If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page or email directly at beesboon@proton.me.

Need help?

Contact us at beesboon@proton.me for questions related to refunds and returns.